RETURNS AND REFUNDS

Any qualitative and / or quantitative discrepancies in the products supplied must be analytically communicated to BLT by e-mail or fax or certified or registered e-mail within and no later than 24 hours from their receipt. After this deadline, the products will be considered definitively accepted as they fully comply with the quality and quantity characteristics of the order and comply with the description contained in the relative transport document. Once the dispute has been made within the term indicated above, the Customer must make BLT available to all products subject to supply and in any case contested so that he can verify the existence of the reported problems. In the event of actual detection of the lack of conformity of the product, BLT will collect it; if still available, the product will be replaced, otherwise the relative credit note will be issued.

In the absence of timely and analytical dispute as well as in the absence of full return of the products supplied or in any case disputed, the Customer will not be entitled to the issuance of the relative credit note and will be required to pay the relative price. In any case, the warranty does not cover an inappropriate use of the product, neglect of the Customer and all external factors not attributable to the production of the product. Furthermore, the warranty does not work in case of tampering or modification of the product by the Customer or by third parties not authorized by BLT.
It is regret that, in the event of receipt of unconditional or damaged packages, always sign with the courier with reservations, as all shipments are insured. This condition is essential to activate the refund procedure by the courier. In the absence of the signature with reservation, BLT cannot be held responsible for the deficiencies or damage to the product.